Refunds

The creator who published the edition is its seller. The creator reviews refund requests and issues approved refunds through Stripe. Ox & House cannot approve a refund on the creator's behalf. Your statutory rights are unaffected.

Request a refund

Email [email protected] from the address used for the purchase. Include the publication, edition, purchase date, and a short explanation. We will identify the payment and pass the request to the creator.

If you do not recognize a payment, also contact your card provider promptly.

After a refund

Stripe returns an approved refund to the original payment method. A refund ends access to the edition.

Edition purchases are one-time payments, not subscriptions. Leaving Stripe Checkout before payment does not create a charge.